01
Who we are
TRESTA Real Estate LLC is a private real estate advisory based in Dubai. In this policy, “we”, “us” and “our” refer to TRESTA, and “you” refers to anyone who visits this website or contacts us.
02
Information we collect
We collect the details you give us through our forms, by email or by phone, such as your name, email address, phone number, budget, preferred areas and the homes you are interested in.
When you browse the site we also collect basic technical information, such as your device type, pages visited and approximate location, through cookies and similar tools.
03
How we use your information
We use your details to reply to enquiries, arrange viewings and valuations, send the market notes you ask for and improve our service. We never sell your personal information.
04
Sharing your information
We share information only where it is needed to help you, for example with a conveyancer, mortgage broker or the Dubai Land Department during a transaction, and only with your agreement or where the law requires it.
05
How long we keep it
We keep enquiry details for as long as we are helping you and for up to three years afterwards, unless the law requires us to keep them longer. Transaction records are kept for the period required by UAE regulations.
06
Your rights
You can ask to see, correct or delete the personal information we hold about you, or ask us to stop contacting you, at any time. We will respond within thirty days.
07
Security
We protect your information with access controls, encrypted storage and staff training. No system is perfectly secure, but we take every reasonable step to keep your data safe.
08
Changes to this policy
We may update this policy from time to time. The date at the top of this page shows when it last changed.
Questions about this page?
Write to us and a member of our team will reply within five business days.
